We understand that there will be times when you'll need an event scheduled after the cutoff time.
Produced and Mobile Kit events require scheduling in advance of your lead time (i.e. 48 hours). Your lead time determines if your scheduling request is on-time or late.
- To find your lead time, see the "Plan" Tab on your Dashboard.
Produced Events
If an event is scheduled on-time:
- We guarantee a videographer for all Produced events.
If an event is requested late:
- Immediately schedule a Static event on the Dashboard. If you do not have the ability to schedule a Static event, skip to the next step.
- Immediately call our urgent line to communicate all last minute requests (no texting).
- Our team will attempt to find an available Videographer with no guarantee of finding one.
- If a videographer is available, our team will change the event to Produced.
Please note: We do not accept requests for Produced events within 2 hours of the event start time.
Mobile Kit Events
If an event is scheduled on-time:
- We guarantee the ability to schedule.
If an event is requested late:
- Immediately call our urgent line to communicate all last minute requests (no texting).
- If the request is doable, our team will schedule your Mobile Kit event. Requests are not guaranteed to be granted.
Please note: We do not accept requests for Mobile Kit events within 2 hours of the event start time.