What is an On-Site Technical Contact?
An On-Site Technical Contact is the person who we contact should any event-related concerns arise before, during or after an event. Event-related issues might include power connectivity, missing or distorted audio, etc. This person should know how to contact our Support team and how to locate the LiveControl equipment onsite.
LiveControl requires that every customer have On-Site Technical Contact assigned for all locations.
While we require an On-Site Technical Contact assignment for each location (this can be the same individual), you have the option to add multiple On-Site Technical Contacts per location and assign specific individuals to specific events. In order for one of your users to be listed in the Technical Contact selection box during the scheduling flow, the user must first be assigned as an On-Site Technical Contact on the Account Info >> Users >> Assigned Contacts Tab. Learn more about assigning an On-Site Technical Contact per event here.
How to Assign an On-Site Technical Contact
- Navigate to the Account Info -> Users tab on your LiveControl Dashboard. Ensure that this individual is added as a User if they have not been added already.
- Choose the Assigned Contacts tab at the top, and then ensure On-Site Technical contact is selected from the dropdown box.
- Assign users as needed. Priorities must be unique and users will be contacted in the order in which they have been selected. Each location must have at least one on-site technical contact assigned.
- Be sure to save any changes you make!