Scheduling a Produced Event

What is a Produced Event?

Produced Events are LiveControl's signature offering - a multi-camera broadcast where a remote Videographer operates your cameras, panning, tilting, and zooming for a dynamic production. 

Produced Events must be scheduled at least 48 hours in advance (unless otherwise noted in your SLA). You may provide notes to your Videographer through the scheduling flow. 

How do I schedule a Produced Event?

Step by Step Instructions

1. Start by logging into your customer dashboard and going to your Event Schedule.
2. Click Add New Event, and select Produced Event.
   
   
3. Continue through the steps of the scheduling flow to add event details, time, Videographer notes, preferences, and streaming destinations.
4. Click Finish to confirm the event. You will see a confirmation screen, including the event details and share link.

Why would I use a Produced Event?

Produced Events are your go-to for providing a high quality live stream and video recording. Backed by LiveControl's Event Support Team, your videographer ensures that special moments are captured in stunning detail.

FAQ

Should I leave buffer time when scheduling for the Videographer to prepare?

You should schedule the start time of your stream for the moment you'd like the broadcast to go live. Your Videographer will log into the system and begin preparing at least 15 minutes before the start time that you schedule, so you do not need to leave any buffer time when scheduling. 

What happens if my event runs past the scheduled end time?

Please refer to the LiveControl Event End Policy. To ensure there are no conflicts with Videographer scheduling, we recommend scheduling your stream start and end times as accurately as possible. 

If I cancel a Produced Event, can I receive the credit(s) back?

If the stream is cancelled more than 24 hours in advance, you will receive the credit back automatically. Cancellation within 24 hours will be charged a service credit. 

How do I talk to my Videographer?
We do not currently support a way to speak to your Videographer live during events. We recommend using the Videographer Notes and Stream Preferences sections to communicate your preferences to your Videographer.

Who do I contact if I need technical Support?
Please call or text [phone], or email [e-mail]