What is the Guest Book?
The Guest Book allows your viewers to participate in your live events by posting text and picture messages that are then compiled into a print/PDF-ready keepsake for your host after the event has concluded.
Why use the Guest Book?
The Guest Book is a powerful engagement tool that allows your viewers to share their thoughts, reactions, and memories directly from the web player. Whether it's a funeral, wedding, conference, or any other type of event, the Guest Book feature creates a digital guest book that captures the sentiment and reactions of the audience. Viewers can continue adding entries for 10 days after the original event.
How do I use the Guest Book?
To access this add-on, first contact Customer Success to add this feature to your account.
Steps to Turn on the Guest Book
1. Begin scheduling your event.
2. On Step 4 of the scheduling flow, toggle on "Show Guest Book".
3. Save your event.
You may also turn this feature on for all events by updating the Scheduling Defaults tab under Stream Settings.
Steps to Download the Guest Book
Option 1 - Download from The Web Player
This option is available to all viewers and anyone with access to the web player.
1. To download the Guest Book, head to the web player for the event. On the right-hand side in the text box, click "Skip to view Guest Book".
2. The Guest Book entries will appear. Click the printer symbol in the upper right-hand corner to save a PDF or print from your device. The Guest Book can be saved by anyone with access to the web player link.
Option 2 - Download from The Web Player
This option is available to host organization and any Dashboard users with Content Library permissions.
1. To download the Guest Book, head to the Content Library Tab.
2. Locate and select the event for which you wish to download the Guest Book.
3. Click "Download Guest Book" below the viewing frame. You will be prompted to print or save the Guest Book.
Option 3 - Download from The Client Contact Email
This option is available to the person designated as the Client Contact for the event.
Depending on their browser, they will be able to print the Guest Book to a printer or create a PDF file.
Steps:
- Open the printable Guest Book view from the email.
- Open the Print dialog box in your browser (Command+P, Control+P, File|Print, etc)
- Select a printer or create a PDF (this process is different based on the browser you are using)
The Guest Book PDF/Print-Ready Page
Viewers will be able to see all the entries arranged on a page that looks similar to the image below.
FAQ
Can I use the Guest Book with any type of event?
This feature is available for Produced, Mobile Kit, Static, and Mobile App events.
Is the Guest Book moderated? Can I remove comments from the Guest Book?
No, the Guest Book is not moderated. You cannot remove comments from the Guest Book while the event is live, but you will have the opportunity to delete comments via the Content Library after the event concludes. In the Content Library, select the trash icon to delete a post. This action is irreversible.
If a viewer makes a mistake in their post, can they edit it?
No, viewers are not able to delete their own entries but they can post again. Deleting is only available to the host organization after the event in the Customer Dashboard Content Library.
Can viewers add to the guestbook after an event ends?
Adding a new post is available within the first 10 days after the event has concluded.
Is there a character limit for each post?
There is no character limit for each post.
How many photos can a viewer upload?
Viewers can upload one photo for each post.
Can viewers post multiple times?
Yes, viewers can post as many times as they'd like.
How soon is the Print/PDF-ready Guest Book document available?
The print/PDF-ready document is updated in real time and can be printed at any moment from the Guest Book in the Web Player.
Does the Client Contact Form also send the Guest Book after the event?
Yes! After the event has concluded, the final automated email to the recipient will include the link to the Guest Book print/PDF-ready document along with the video download link.
What appears on the Print/PDF-ready Guest Book document?
The print/PDF-ready document includes the following:
- The title and date of the event
- Each entry in chronological order, including: name, email, phone number, note & any images
- The organization (event host) logo
- The organization (event host) phone number