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Onboarding Flow

  • Updated

We'll be here to assist you from installation through to your first event (and beyond!)

Path to your First Event

  • Shipping Form
    • Complete the shipping form (Provided in email from Sales Team) 
    • Add photos of your space - our team will recommend camera placement
  • Success Call with Customer Success [Phone Call Meeting]
    • Meet your Customer Success manager and learn what to expect throughout the onboarding process
  •  Site Visit
    • LiveControl installer schedules a site visit with your team via email (if using LiveControl's installer partner)
    • After the site visit, installation date will be determined
  • Equipment Shipped
    •  Final equipment list determined and shipped by LiveControl
  • Installation
    • LiveControl installer schedules a installation with your team via email (if using LiveControl's installer partner)
    • Installer returns on your installation date to set up your equipment
  • Testing - Installation Check Meeting [Zoom Meeting]
    • Configure your equipment with the LiveControl Production Success team
    • Test your audio, lighting, and network
    • See how the stream looks and sounds
    • Include your technical team members (those who know your audio system and who will be a LiveControl on-site contact during events)
  • Dashboard Training [Zoom Meeting]
    • Your Customer Success Manager will walk you through LiveControl 101
    • Receive Dashboard login information
    • Learn how to schedule events, add users, assign on-site technical contacts, and customize your web player
    • Include anyone who will be scheduling or interacting with LiveControl
  • Your First Event! 
    • Schedule and stream your first event
  • Production Review
    • Receive technical notes and feedback from Production Success
    • Refine Production Notes
    • Schedule a technical sync (if needed)

 

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