How to Update, Edit and/or Resend a Client Notification Email

What is a Client Notification Email?

This is an automated email that will be sent to your client (a family, community organization, etc.) with the link to view the LiveControl Produced Event. Twenty-five (25) hours after the stream has ended, the client will be sent an email containing the download link.

Note - this feature is only available for Produced, Produced + Mobile Kit, and Mobile Kit Events.

How do I send, edit or resend a Client Notification Email?

Step by Step Instructions: Adding Client Contact Information when Scheduling for the First Time

1. Start by logging into your customer dashboard and going to your Event Schedule.
2. Click the Add New Event. When choosing an event, only Produced, Mobile Kit + Produced, and Mobile Kit will have this Client Contact Email Notification available.

Step by Step Instructions: Resending the Client Contact Email 

1. Start by logging into your customer dashboard and going to your Event Schedule.
2. Click the gear icon to the right of the event, and select Resend Client Notification.
   
3. If you do not see the Resend Client Notification button, it's because contact information for the client was not added during booking. To add client contact information to a scheduled event;
   
   1. Click the gear icon next to the event, and click Edit.
   2. Proceed through the scheduling flow until the Client Contact Information page - enter the contact information for the person who should receive the email notifications.
   3. Continue through the scheduling flow to ensure your changes save.
   4. Now that you've added contact information, return to the Event Schedule and click the Resend Client Notification button. 
4. When the email is sent, you'll see the green check mark:
   

Step by Step Instructions: Editing the Client Contact Email Recipient 

1. Start by logging into your customer dashboard and going to your Event Schedule.
2. Click the gear icon next to the event, and click Edit.
3. Proceed through the scheduling flow until the Client Contact Information page - enter the contact information for the person who should receive the email notifications.
4. Continue through the scheduling flow to ensure your changes save.
5. Now that you've added contact information, return to the Event Schedule and click the Resend Client Notification button in the gear icon drop-down menu. 
6. When the email is sent, you'll see the green check mark:
   

Step by Step Instructions: Resending the Download Email

1. If you wish to resend the download email, head to the Event Schedule >> Past Events Tab.
2. Find the event in question. Click on the gear icon and choose Resend Client Notification.

Note: You will not be able to click this button until 25 hours after the conclusion of the event.

Examples of Email & Text Notifications

Why would I use a Client Notification Email?

This email automates and streamlines your workflow! Let us take care of sharing the view and download links with your client, ensuring a seamless experience from event booking to download.

FAQ

Can I send the notification email to more than one person?

No - the email can only be sent to one person. This feature also allows you to put in a phone number, which will receive text message notifications, so you could enter a phone number for a second person.

Can I customize the email body?

The email text is not customizable, but the header will include the logo you've uploaded to your Web Player.