This guide is for customers using an iOS device (iPad, iPhone) with the Mobile Kit.
Steps to schedule a Mobile App Event
You'll need to schedule the event at least 15 minutes ahead of the event start time.
1. Login to the Dashboard: On your computer, login to the LiveControl Dashboard.
*Permissions: Ensure that you have Manage/Edit Permissions turned on in the Dashboard in order to schedule events in the Dashboard and view events on the Mobile App.
2. Click on the Add New Event button:
3. Select the event type: Since we're doing a Mobile App Event, please select the Mobile (iOS)App option.
4. Enter your event details: Please fill in the following required information:
Location: If you have multiple Mobile App locations, select the location you'd like
Date: Date of the event
Start time: Choose the time you would like the event to begin
*Note: You can start your event any time on the day it's scheduled, allowing for maximum flexibility!End time: Choose the time you would like the event to end
*Note: You can stop the stream whenever you like, even ending it earlyTitle: Choose the title you would like to show to your viewers on all of your streaming destinations.
5. Save your event: Schedule the event and ensure the viewing link is accessible to the family and/or viewers.
6. Before the event, make sure to:
- Charge the Mobile Kit
- Charge the Microphones inside the kit (they will automatically charge when the kit charges if plugged in)
- Charge your iPad or iPhone
Steps to stream a Mobile App Event
You'll want to setup for the event at least 15 minutes ahead of the event start time.
*Video Note: When connected to the Mobile Kit, the audio indicator will not say iPad microphone. If it's showing iPad microphone, please flip the direction of the cable connecting from the iPad/phone to the kit.
Steps
1. Position the tripod and Mobile Kit in the location from which you wish to stream: Set up the tripod, taking care that people won't bump or block the view of the camera.
2. Turn on the Mobile Kit: Open up the briefcase and flip the switch to "on" in the upper left hand corner. You'll notice green lights begin to twinkle on the bottom left hand corner.
1. Power Button 2. Cell Signal Lights 3. Old Camera - Disregard! 5. Power cord connection point between kit & iOS device 7. Lavalier microphones 8. Audio Receiver
3. Turn on the Audio Receiver & Mics: Find the on button on the Audio Receiver, a small square black device on the left side of the kit, and hold it down for about 2 seconds to turn it on. You'll see a light appear. Turn on the mic or mic(s) via the same method (mic buttons are on the bottom edge of the mics).
*Note: The mics will be hot once the stream has been started.
4. Place the iPad or iPhone on the tripod & connect it to the Kit: Using the tripod adapter, slide the iPad or iPhone into position atop the tripod. Connect the iOS device to the kit using the cable provided.
*Note: If the iOS device is connected but the battery symbol is not showing on the iOS device screen or the system is only pulling audio from the device instead of the lavalier microphones, check the position of the cable. Re-insert the cable into the kit in the upright position (logo facing upward).
5. Open up the LiveControl App on the iOS device: Launch the LiveControl App.
If you share the device with other locations (that have different scheduling Dashboards), be sure that you're logged in with the correct location. To log out / log back in, select the Settings icon in the bottom right corner of the app. On the Settings page, scroll down. Under "Info", you'll see your Organization's name. If it's not the correct organization, select "Log Out" and log back into the app with your LiveControl Dashboard credentials.
You'll then see a list of Today's Events (The app will show all events scheduled for the current day). *Not seeing your event? Be sure that you're logged in for the correct location so that you see that location's events.
If your event is scheduled for today, you'll be able to press the green Enter Event button and enter the event.
6. Prepare to Stream:
- Before you start streaming, check the...
- Device Position: Make sure your iOS device is in a horizontal or landscape position.
- Audio: When the iOS device is connected properly to the kit, the audio meter on the left will not mention iPhone or iPad microphones. If the words iPad or iPhone are showing, please confirm that the cable between the kit and device are connected properly (the logo on the cable should be facing towards you on the kit insertion point).
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Cellular or Wifi Connection: At the top of the phone, make sure the message says "Connected - Ready to Stream" so that you can ensure the phone is connected to the kit cell service and the app is ready to start streaming. If service is looking spotty, adjust the Output Settings:
- Select the gear icon.
- Select Output Resolution.
- Standard resolution should be 720p
- Select the lower resolution, 480p
- If you are ready to start streaming, press the green play button and your stream will go live.
- Once the stream has started, you will see that the green play button has changed to a red stop button. Additionally, at the top you should see a "LIVE" indicator including a counter with the elapsed time. Congratulations, you have now started your live stream using our Mobile App!
7. Ending the Stream:
- Press the red stop button.
- Confirm that you would like to end the event.
- On the schedule page, confirm once more that you would like to end the event.
Troubleshooting
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Spotty Service:
- Try our troubleshooting steps here.
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No Service:
- First, you may connect to a local wifi network (iOS device audio only) if available.
- If a wifi network is not available, you will need to forgo the live stream and opt to record the event instead (iOS device audio only). You will have the option to record the event directly on the device. Follow the Record Only instructions here.